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Armenia AMD դր.
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Burkina Faso XOF Fr
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Central African Republic XAF CFA
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Côte d’Ivoire XOF Fr
Croatia EUR €
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Laos LAK ₭
Latvia EUR €
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Lithuania EUR €
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Malaysia MYR RM
Maldives MVR MVR
Mali XOF Fr
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New Zealand NZD $
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Niger XOF Fr
Nigeria NGN ₦
Niue NZD $
Norfolk Island AUD $
North Macedonia MKD ден
Norway USD $
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Pakistan PKR ₨
Palestinian Territories ILS ₪
Panama USD $
Papua New Guinea PGK K
Paraguay PYG ₲
Peru PEN S/
Philippines PHP ₱
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Poland PLN zł
Portugal EUR €
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Russia USD $
Rwanda RWF FRw
Samoa WST T
San Marino EUR €
São Tomé & Príncipe STD Db
Saudi Arabia SAR ر.س
Senegal XOF Fr
Serbia RSD РСД
Seychelles USD $
Sierra Leone SLL Le
Singapore SGD $
Sint Maarten ANG ƒ
Slovakia EUR €
Slovenia EUR €
Solomon Islands SBD $
Somalia USD $
South Africa USD $
South Georgia & South Sandwich Islands GBP £
South Korea KRW ₩
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Spain EUR €
Sri Lanka LKR ₨
St. Barthélemy EUR €
St. Helena SHP £
St. Kitts & Nevis XCD $
St. Lucia XCD $
St. Martin EUR €
St. Pierre & Miquelon EUR €
St. Vincent & Grenadines XCD $
Sudan USD $
Suriname USD $
Svalbard & Jan Mayen USD $
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Switzerland CHF CHF
Taiwan TWD $
Tajikistan TJS ЅМ
Tanzania TZS Sh
Thailand THB ฿
Timor-Leste USD $
Togo XOF Fr
Tokelau NZD $
Tonga TOP T$
Trinidad & Tobago TTD $
Tristan da Cunha GBP £
Tunisia USD $
Türkiye USD $
Turkmenistan USD $
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Uganda UGX USh
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Account

Common Questions

Got Questions?
We've Got Answers.

Everything you need to know before upgrading your outdoor space.

01Is the base included stable enough?

Yes, a metal cross-shaped base is included. However, due to the large size, we recommend adding weights for maximum stability:

Sand-filled bags
Concrete tiles or pavers
Water-fillable ballast weights

Weights are not included — recommended weight: 40-60kg total for outdoor use.

02Can I leave it open during light wind?

The umbrella has a top wind vent to handle moderate breezes (up to 15 mph / 25 km/h). However, for safety and durability, always close it using the crank during strong winds or storms.

03How wide is the shade coverage?

The 300cm (10 FT) diameter provides approximately 7 m² of shade coverage. This is ideal for:

6-8 seat dining sets
2-3 lounge chairs side by side
Poolside relaxation areas
Small conversation seating groups

04Does the fabric really protect from UV?

Yes — certified UPF 50+ protection. This means:

Blocks 98% of UVA and UVB rays
Better than most sunscreens
Protects skin from sunburn and long-term damage
Safe shade for children and sensitive skin

The polyester is treated with UV-blocking coating that doesn't fade over time.

05How difficult is it to assemble?

Very easy — under 5 minutes. The kit includes:

Illustrated instructions
All screws and hardware
No special tools required
Two-person recommended for base setup

Most customers assemble it alone in 10-15 minutes first time.

06How do I clean the canopy?

The polyester fabric is very easy to maintain:

Wipe with damp cloth for daily dust
Mild soap + water for stains
Rinse with garden hose for full cleaning
Let air-dry before closing/storing
Never use bleach or harsh chemicals

07Is the aluminum frame rust-proof?

Yes — the frame is aluminum alloy with powder-coated finish:

Corrosion-resistant
Anti-rust treatment
Weather-durable
Doesn't scratch easily

Perfect for coastal areas, poolside, and rainy climates.

08Should I store it indoors during winter?

Recommended for longevity. Steps:

Close and secure with the crank
Clean and dry thoroughly
Use the included protective cover
Store in garage, shed, or basement

If storing outdoors, always use the protective cover to shield from moisture, snow, and freezing temperatures.

09Where do you ship to?

Free worldwide shipping to 60+ countries.

USA: 5-10 business days
EU/UK: 7-14 business days
Rest of world: 10-21 business days

All orders shipped in premium packaging with tracking number provided by email.

10Can I pay in installments?

Yes — multiple flexible options:

Klarna — 4 interest-free payments
Afterpay/Clearpay — Buy now, pay later
ShopPay — Split in 4
PayPal — Pay in 4
All major credit/debit cards accepted

11What if I'm not satisfied?

30-day money-back guarantee + 3-year warranty. Try it in your outdoor space for 30 days. If it doesn't transform your patio experience, full refund — no questions asked. Free return shipping. Refund processed within 5-10 business days.

12What's covered under warranty?

3-year warranty covers:

Manufacturing defects
Frame structural issues
Fabric tears (not caused by improper use)
Crank mechanism failures
Rotation system defects

Not covered: Wind damage from improper closure, normal wear and tear, cosmetic scratches, and third-party modifications.

★ Need More Help?

Talk to an outdoor expert.

Our team replies within 24 hours, 7 days a week.

Contact Support

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Premium Outdoor.
Effortless Elegance.

Premium cantilever umbrellas engineered for modern outdoor living. Quality, durability, and elegant design — trusted by families worldwide.

15,000+ Happy Families

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