Shipping policy
Thank you for shopping at Unywell! We're committed to delivering your order safely, quickly, and reliably. This Shipping Policy outlines everything you need to know about how we ship your orders.
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1. PROCESSING TIME
All orders are processed within 1-3 business days (Monday to Friday, excluding US public holidays). Orders placed on weekends or holidays will begin processing the next business day.
Once your order has been processed and shipped, you will receive a confirmation email with your tracking number.
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2. SHIPPING METHODS & DELIVERY TIMES
We offer FREE WORLDWIDE SHIPPING on all orders.
Estimated delivery times (after processing):
- United States: 5-10 business days
- Canada: 7-12 business days
- United Kingdom: 7-14 business days
- European Union: 7-14 business days
- Australia & New Zealand: 10-15 business days
- Rest of World: 10-21 business days
Please note: delivery times are estimates and may vary depending on your location, customs clearance, or shipping carrier delays.
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3. ORDER TRACKING
Once your order ships, you'll receive an email with a tracking number. You can track your order at any time by:
- Clicking the tracking link in your shipping confirmation email
- Visiting our Track Order page on unywell.com
- Contacting our customer support team
Please allow up to 24-48 hours for tracking information to appear in the carrier's system.
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4. SHIPPING COSTS
Standard Shipping: FREE on all orders, worldwide.
Express Shipping (optional): Available at checkout for select destinations. Costs and delivery times will be displayed before checkout.
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5. CUSTOMS, DUTIES & TAXES
For international orders, please note that customs fees, duties, or import taxes may apply depending on your country's regulations. These charges are the responsibility of the buyer and are not included in your order total.
We recommend contacting your local customs office for more information about potential fees before placing your order.
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6. INCORRECT SHIPPING ADDRESS
Please ensure your shipping address is correct at checkout. Unywell is not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error in your address, please contact us immediately at support@unywell.com. We can only modify orders that have not yet been processed for shipment.
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7. LOST OR STOLEN PACKAGES
Once a package is marked as "delivered" by the carrier, it is considered fulfilled by Unywell. We are not liable for stolen packages after successful delivery.
If your tracking shows delivered but you haven't received your package:
- Check with neighbors and household members
- Verify the delivery location noted by the carrier
- Contact the shipping carrier directly to file a claim
- Contact us at support@unywell.com for assistance
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8. DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, please contact us within 48 hours of delivery at support@unywell.com. Include:
- Your order number
- Clear photos of the damage
- Description of the issue
We will arrange a free replacement or full refund.
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9. SHIPPING DELAYS
While we strive to meet all estimated delivery times, occasional delays may occur due to:
- Weather conditions
- Carrier disruptions
- Customs processing (international)
- Peak seasons (holidays, major sales)
- Global logistics issues
We appreciate your patience and will provide updates whenever possible.
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10. CONTACT US
For any questions about our shipping policy, please reach out:
📧 Email: support@unywell.com
🌐 Website: unywell.com
📍 Address: 1725 N Chauncey Ct, Lafayette, Indiana 47905, United States
⏱️ Response Time: Within 24 hours (Monday-Friday)
Thank you for choosing Unywell!